Shipments and returns
Your pack shipment
All shipments are sent by DHL or FedEx depending on the country you reside in. You will recieve a tracking link along with your Shipping Confirmation. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. TSHIRT STORE will dispatch the approved orders as quickly as possible and in the order that they have been received.
a. Shipping destinations and shipping fees
Estimated delivery time is 1-5 working days, if anything else is not announced.
Shipping fees specified in € (Euro), US Dollar (USD), Pound (GBP), Danish Krone (DKK) or Swedish Krona (SEK) will be displayed at checkout before the final payment step. You'll get free shipping on orders above a certain amount, see more in our FAQ.
b. Uncollected packages
We will charge 25 EUR for declined items, e.g. if you refuse to sign or will not pick up the order at your pick-up point. If you change your mind about things you ordered contact our customer service immediately. You still have to collect your package and return it back to us. Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service. When returning it you are responsible for the goods.
Swedish law is applied, according to the right of reclamation and returns see our homepage for more information. You have the right to return a product and get a full refund or exchange the product, within 30 days from receiving the goods. If you change your mind about a product you have to contact our customer service within this time. We are unable to take back products that have been processed or used. There are no refunds for sale items, only the possibility to exchange or receive a credit note. When returning or exchanging a product you pay for the shipping cost.
If you have any questions or concerns please contact us at: firstname.lastname@example.org